Weight Requirements

All participants must weigh between 70 and 250 lbs, and we discretely verify weight at check in.

Age Requirements

Our suggested minimum age is 10 years old. However, everyone must meet our weight requirement of 70 – 250 lbs.

Physical Condition

All participants must be in reasonably good physical condition, with the ability to pull yourself hand over hand along a cable (your weight is supported by a harness).

There are two very short hikes on well maintained trails, but participants should be comfortable walking on uneven terrain.

Also remember that our tours last 3 to 3.5 hours.

Expecting?

Congrats! But we don’t want to put you or your baby at risk, so we don’t allow pregnant people to zip. We look forward to seeing you in 9 months!

Medical Requirements

Guests with conditions that require fast acting medication, like epinephrine, should bring their medication with them and make their guides aware of the condition prior to the start of the trip.

The Gorge is located in a remote wilderness setting so evacuation could be delayed. If you have any concerns about your medical conditions, please consult your doctor before zipping.

What to Expect

ARRIVAL

Our tours begin at the scheduled tour time. Therefore, we recommend guests arrive at least 15 minutes prior to tour time in order to allow for parking, checking in, etc. If you are running late, we will do our best to accommodate you on another trip that same day, given availability. No refunds will be issued to late arrivals – if you fail to show up for your trip on time, we still incur the same costs and may have turned others away.

WHAT TO WEAR

Our tours operate rain or shine and regardless of temperature. Check the local weather before you come (zip code 28773). Wear appropriate clothing for the conditions. Close-toed footwear that is suitable hiking on variable terrain is required. Avoid wearing loose clothing, such as ponchos, scarves, and excessively baggy clothing. Short shorts are not recommended. Due to the nature of the ride, we recommend that participants leave valuables such as jewelry and cell phones in their car.

CAMERAS/PHONES

Cameras/phones are not permitted on the trip due to the likely-hood that they will be dropped and/or broken, as well as a courtesy to other guests.

WEATHER CONDITIONS

Our canopy tours run rain or shine, in all weather conditions, unless extreme winds or lightning interfere with operational safety. The Course Manager on duty will determine tour cancellations, and guests may be notified at any time regarding cancellation. In the event that your tour is cancelled by The Gorge, you will receive a full refund or rain check voucher depending on the circumstances. We reserve the right to postpone (or pause) a tour for up to one hour to wait out inclement weather and then resume normal operations.

RESTROOMS

Participants should be comfortable without access to restroom facilities for over 2 hours. Restrooms are available at our outpost and at the pick up point at the end of your tour.

A NOTE ABOUT CLIENT RESPONSIBILITY

All participants will be required to:

• Follow company’s policies and procedures
• Follow guide’s instructions
• Sign a release and waiver document before participating

POLICIES

Please make sure that everyone in your party is aware of these policies:

PARTICIPANT REQUIREMENTS

Guests are expected to arrive 15 minutes prior to trip time. If you are running late, we will do our best to accommodate you on another trip that same day, given availability. No refunds will be issued to late arrivals – if you fail to show up for your trip on time, we still incur the same costs and may have turned others away.

All guests are required to sign a waiver.

If under 18: a parent or guardian must also sign the waiver.
If under 13: the participant must be actively accompanied by an adult on the tour.

Participants must weigh between 70 and 250 pounds. Guests are discretely weighed at check-in.

Comfortable, closed toed shoes are required.

Please dress appropriately for the weather. We suggest you dress as if going for a hike. Because guests will be in a harness, longer shorts or pants tend to be more comfortable.

If your trip spans a meal time, please eat prior to arrival.

CANCELLATION POLICIES

All reservations are charged in full at the time of booking. If you need to cancel or modify your reservation, you are required to notify us 72 hours / 3 days prior to your scheduled tour. Cancellations or modifications made within 72 hours / 3 days of tour are not eligible for refund.

Reservations are considered final 72 hours / 3 days prior to your scheduled tour and are not eligible for a refund or rescheduling.

WEATHER POLICIES

Our canopy tours run rain or shine, in all weather conditions, unless extreme winds or lightning interfere with operational safety. The Course Manager on duty will determine tour cancellations, and guests may be notified at any time regarding cancellation. In the event that your tour is cancelled by The Gorge, you will receive a full refund or rain check voucher depending on the circumstances. We reserve the right to postpone (or pause) a tour for up to one hour to wait out inclement weather and then resume normal operations.

GROUPS

Groups of 8 or more are eligible for a group discount.
Groups of 8 or more reserving multiple trips in a day or throughout the season may contact our outpost manager for customized payment and scheduling arrangements.