Participant Requirements, Cancellation, and Weather Policies

PLEASE MAKE SURE THAT EVERYONE IN YOUR PARTY IS AWARE OF THE POLICIES BELOW:

PARTICIPANT REQUIREMENTS:

• Guests are expected to arrive 15 minutes prior to trip time.  If you are running late, we will do our best to accommodate you on another trip that same day, given availability.  No refunds will be issued to late arrivals – if you fail to show up for your trip on time, we still incur the same costs and may have turned others away.
• All guests are required to sign an electronic Participant Agreement.
• If under 18: a parent or guardian must also sign the Participant Agreement.
• If under 13: the participant must be actively accompanied by an adult on the tour.
• All guests are required to have closed-toe shoes appropriate for the activity. Shoes are available for rent at check-in.

CANCELLATION POLICIES:

• All reservations are charged in full at the time of booking.  If you need to cancel or modify your reservation, you are required to notify us 72 hours / 3 days prior to your scheduled tour.  Cancellations or modifications made within 72 hours / 3 days of tour are not eligible for refund.
• Reservations are considered final 72 hours / 3 days prior to your scheduled tour, and are not eligible for a refund or rescheduling.

WEATHER AND HIGH/LOW WATER:

Green River Adventures’ trips run regardless of weather conditions, with the exception of weather or water conditions deemed dangerous by  Green River Adventures.  Passing thunderstorms are common in the summer, but rarely result in cancelled or delayed trips.  At our discretion, we may delay or postpone a trip in order to avoid passing thunderstorms.  In the event a trip is cancelled, you will receive a full refund.